SuperKing Frequently Asked Questions
What is SuperKing?
SuperKing is the premier online gaming platform in the Philippines, offering 125+ exciting games including slots, live casino, fishing games, and card games. We provide a secure, fair, and entertaining gaming experience with royal treatment for all players.
Is SuperKing legal and licensed?
Yes! SuperKing is fully licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). We operate legally and follow all regulatory requirements to ensure fair and safe gaming.
Can I play from outside the Philippines?
SuperKing primarily serves Philippine-based players. Access from other regions may be restricted based on local gaming regulations and licensing agreements.
What makes SuperKing different from other gaming platforms?
SuperKing offers superior gaming experience with 200% welcome bonus, 125+ games, VIP program, 24/7 support, exclusive mobile app, and royal treatment for every player. Our commitment to fairness and innovation sets us apart.
How do I register at SuperKing?
Simply click the "Register" button, fill in your details (name, email, phone number), create a secure password, and verify your email. The process takes less than 2 minutes!
Can I have multiple accounts?
No, SuperKing strictly enforces one account per person to ensure fair play and compliance with gaming regulations. Multiple accounts will be suspended.
What are the age requirements?
Players must be 21 years or older to register and play at SuperKing. We may request age verification documents.
How do I reset my password?
Click "Forgot Password" on the login page, enter your registered email or phone number, and follow the instructions to reset your password via OTP verification.
What is the minimum deposit?
The minimum deposit at SuperKing is only ₱100. You can start playing and winning with a small amount!
What payment methods are accepted?
We accept GCash, PayMaya, bank transfers (BDO, BPI, Metrobank, UnionBank), and cryptocurrencies (USDT, Bitcoin, Ethereum). All transactions are secure and instant.
How long do withdrawals take?
Standard withdrawals process within 3-15 minutes for e-wallets and 1-3 hours for bank transfers. VIP members enjoy priority processing with faster withdrawals.
Are there any fees for deposits or withdrawals?
SuperKing does not charge any platform fees. However, payment providers may apply their own transaction fees for deposits or withdrawals.
How many games does SuperKing offer?
SuperKing offers over 125+ exciting games including slots, live casino, fishing games, card games, and specialty games. New games are added regularly!
What is the welcome bonus?
New players receive up to 200% welcome bonus on their first deposit, plus 100 free spins on selected games. Terms and conditions apply.
Are the games fair?
Yes! All games at SuperKing use certified Random Number Generators (RNG) and are regularly audited by independent testing agencies to ensure fairness.
What is the RTP of your games?
Our games have RTP (Return to Player) rates ranging from 94% to 98%, with most popular slots offering 96%+ RTP for better winning chances.
Is there a SuperKing mobile app?
Yes! SuperKing offers a dedicated mobile app for Android and iOS. You can also play directly in your mobile browser with our fully optimized mobile site.
How secure is my personal information?
We use 256-bit SSL encryption, PCI-DSS compliance, and advanced security protocols to protect all your personal and financial information.
What if I lose connection during a game?
Your game progress is saved in real-time. When you reconnect, you can resume exactly where you left off. No funds or progress will be lost.
Can I play SuperKing on any device?
SuperKing works perfectly on desktop, laptop, tablet, and mobile devices. Our responsive design ensures optimal experience on all screen sizes.
How do I join the VIP program?
Play regularly and accumulate points to advance through our 10 VIP tiers. Higher levels offer better bonuses, cashback rates, and exclusive rewards.
How can I contact customer support?
Our support team is available 24/7 via live chat, email ([email protected]), and phone (+63 2 8888 7777). Average response time is under 60 seconds!
What if I encounter a technical issue?
Contact our 24/7 support team immediately. We'll help resolve any technical issues quickly and efficiently.
Does SuperKing promote responsible gaming?
Yes! We provide tools for self-exclusion, deposit limits, session reminders, and access to responsible gaming resources. Your well-being is our priority.
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